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Return and Refund Policy


Most orders are shipped out within 5 business days. However, given that most orders are completely customized to fit your needs, some orders may take longer. We will do our best to get you products in a timely manner.


We want you to be completely satisfied with your purchase from Twisted Tine Design. If for any reason you are not happy with your personalized item, please contact us within 14 days of receiving your order to initiate a return or exchange. We will work with you to resolve any issues and ensure that you are happy with your purchase. Please note that personalized items are non-refundable unless there was an error on our part. In the event of an error, we will do everything we can to correct the issue and make it right for you.

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